“Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.”

TravelHaven Tips – Make the Most of Your Concierge

Meghan Casserly (in her article at forbes.com) says you can think of your concierge as “an ambassador, an assistant, a confidant and a friend.”

When a hotel guest is in a panic and can’t fathom a solution to a problem – whether it’s a soiled suit, a canceled reservation or a missing piece of luggage – it’s all in a day’s work to the chief concierge. Concierges from Nashville to New York or Nice see situations like that so often that they’ve become commonplace.

A concierge is a hotel staff member who is paid to solve your problems or, as Josephine Danielson, chef concierge at the Four Seasons New York puts it, to “anticipate problems or needs of our guests that they themselves haven’t even thought of yet.” For business travelers whose schedules and needs can be erratic on a good trip and cataclysmic on a bad one, taking advantage of a concierge’s help might just be life-changing.

On average, 80 percent of the guests are business travelers at the Four Seasons New York. Their eleven concierges make nearly any problem no problem at all. Staying in New York and need a flight to Las Vegas for a spontaneous evening of poker? Not a problem. Danielson will call you a jet. Need a yarmulke for a wedding in 10 minutes? She can do that too, with her magic box of “I Need it Now” inventory that includes everything from collar stays to pantyhose in a variety of colors. Moral of the story here: Don’t be afraid to ask.

For many business travelers, particularly women of the can-do variety, seeking help from the concierge can feel uncomfortable, especially if you’ve never had a personal assistant to rely on. Of course you can make your own dinner reservations or pick up a new toothbrush if you forget it. But the time spent finding a drugstore in a new city and getting back to the hotel could be 30 minutes better spent preparing for a meeting or catching up on e-mails while a hotel staff member delivers said toothbrush to your doorstep.

That discomfort is something Jeanne Mills, chief concierge at the MGM Grand Casino & Resort in Las Vegas, seeks to alleviate. Mills makes a conscious and constant effort to educate prospective guests of the services her concierge team can provide in hopes of making their stay more fulfilling. Her goal is for every guest to make the most of their trip by taking advantage of the unique role of a hotel concierge.

Sometimes, and especially for business travelers, the biggest challenge can simply be getting to the meeting on time. For that, your concierge is at the ready. They can sew buttons, remove stains and even catch you on the way out the door to stop a stocking’s run in its tracks with a dab of clear nail polish. They will — and have been known to — give the tie from around their necks to send you on your way looking your best.

So when you have a problem and don’t know how to solve it, call your concierge.